ZD
Zero Deposit

Customer Success Executive

The Company:

Zero Deposit is an innovative InsurTech business that’s on a mission to make renting easier, faster and fairer. Step by step, we are revolutionising the property rental sector by offering products and services that meet the needs of tenants, landlords and agents. Our market leading deposit replacement product offers tenants the opportunity to avoid paying a traditional cash deposit and instead purchase a Zero Deposit Guarantee that provides greater protection to a landlord whilst freeing up cash for the tenant to spend on other things. We are passionate about giving our customers, Tenants, Landlords and Agents, a positive experience of the deposit replacement market.

We will do that by making sure we have great people, backed up by great products and a passion for delivering amazing customer experiences.

The Role:

We’re looking for a highly personable, driven Customer Success Executive to play a leading role in our Customer Success Programme and deliver incredible experiences for our letting agent partners.

You will play an essential role in meeting our growth targets by ensuring our customers are actively engaged and introducing tenants to our unique product. This includes everything from delivering a professional seamless onboarding experience to driving engagement from dormant branches and increasing adoption of branches working with us. As the face of our brand, you’re an integral part of the business with future opportunities to grow your career.

Whether this is your first role or you’re looking for a change of career, we are most interested in people who are personable and quick to learn. As a fast growing start up we’re rapidly learning and evolving ourselves, and will look to you to do the same.

Responsibilities:

  • Fully supporting & managing our partner agents' needs while driving their continued engagement via the Customer Success Programme. Including;
  • Building personal, trusted relationships at all levels with B2B customers from the initial onboarding phase to long-term advocate
  • Onboarding new customers and providing ongoing training and support
  • Being an expert on our product, providing support to customers remotely through our success methodology.
  • Holding regular review meetings with customers to proactively address concerns, identifying customer requirements and offering value at all times
  • Being an advocate of the success programme within our organisation while identifying areas that we can improve our customers’ experiences
  • Working closely with the rest of the Partnerships Team to identify & deliver better processes & practises with the ultimate goal of an ‘exceeds expectations’ customer experience.

We are looking for;

· Strong presentation skills, confidence speaking to people at all levels of seniority and the ability to think big.

· A highly self motivated individual who is happy to get stuck in and get the work done but can work well with others as part of a team.

· Outstanding attention to detail and an obsessive commitment to the process & programme

· Excellent verbal and written communication skills including good working knowledge of Microsoft Excel, Docs & Slides.

· Proven ability to work and thrive in a fast paced, results-oriented, hands-on environment. Previous experience in a similar position not necessary but a background or understanding of the lettings industry desirable.

What you’ll get from us;

  • Work alongside an experienced, passionate team of forward thinkers who want to make a difference for our customers
  • A positive working environment that promotes thinking big, sharing ideas & solution finding
  • A team bonus structure
  • Flexibility to work remotely
  • A family friendly business
  • Your birthday off!


Additional pay:

  • Quarterly bonus

Benefits:

  • Company pension
  • Flexible schedule
  • Wellness programmes
  • Work from home

Salary range £20,000 — 25,000

Plus Quarterly Bonus


Please mention that you come from SellForThem when applying for this job.

Posted 5 months ago

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