Technical Account Manager – JBoss Middleware
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Global Customer Success team is looking for an experienced, enterprise-level Java engineer to join us as a Technical Account Manager in the U.S. In this role, you will provide architectural guidance and implementation advice to a small set of strategic customers for the Red Hat Middleware portfolio of solutions and provide a high level of engagement that builds, maintains, and grows long-lasting customer loyalty. You'll also help debug, quantify, and test issues escalated by customers for Red Hat's middleware technologies and partner closely with associates from our development engineering, product management, and technical support teams to quickly resolve issues. Applicants residing in the central U.S. are preferred, but those in other time zones will also be considered.
Primary job responsibilities:
Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities
Perform technical reviews and share knowledge to proactively identify and prevent issues
Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies
Provide advice and guidance to customers about their current and future Red Hat products
Troubleshoot technical issues and manage issue escalation with Red Hat and customer teams
Complete analysis and present periodic reviews of operational performance to customer leadership
Manage customer use cases and maintain clear and concise case documentation
Create customer engagement plans and keep the documentation on the customer's environment updated
Manage and grow customer relationships by delivering attentive, relationship-based support
Build a sense of trust with customers and serve as their advocate within Red Hat
Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas
Partner closely with internal engineering, product management, and technical support teams to debug, test, and resolve issues
Travel, as necessary, to visit customers and attend events
5+ years of professional Java coding and development experience
Development-level experience analyzing and debugging Java and C++ application issues at the language-level, including code development, code review, stack traces, etc.
Hands-on experience with Java middleware technologies like Red Hat JBoss Enterprise Application Platform, Red Hat Fuse, Apache Camel, WebSphere, and WebLogic
Outstanding written and verbal communications skills
Knowledge of JEE platform and experience working on large-scale enterprise Java projects is a plus
Experience with business logic and Platform-as-a-Service (PaaS) cloud solutions is a plus
Experience in the telecommunications or service provider industries is a plus
Bachelor's degree in a technology-related discipline, like computer science or engineering is a plus
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
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Posted 3 months ago
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