4africa Salesforce System Administrator
4africa's mission is to exalt Jesus Christ by restoring and empowering African people to become good stewards of their community and country, which is accomplished through three distinct strategies:
Imparting Biblical principles through sustainable clean water and preventive health initiatives (WASH program‐ Water Access, Sanitation, and Health)
Educating future leaders with a heart for service (Leadership Program)
Exalting Christ and growing His Kingdom throughout the organization and programs utilizing 4africa's discipleship Making Movements (DMM) ministry program
Lead the ongoing development and improvement, as well as day‐to‐day configuration, support, and maintenance of our CRM, Salesforce for Nonprofit and other database applications and systems. Work collaboratively with leaders of various departments, as well as subject matter experts to identify, develop, and deploy new business processes. Serve as an administrator, technical project manager, and analyst for Salesforce data. Provide application and integration support and maintenance to meet business needs actively. Ideal candidates will have a record of success in implementing, improving processes, and adopting integrations using the Salesforce platform.
Serve as the primary Salesforce system administrator.
Present 90‐day discovery and assessment of Salesforce and integrated systems/platforms with recommendations for solutions.
Integrate Salesforce with third‐party applications; ensure the integrity of data integrations and manipulations. Develop and maintain custom objects, fields, formulas, validation rules, workflows, and page layouts. Responsible for batch uploads, exports, and updates of data.
Work closely with subject matter experts across multiple departments to identify, develop, deploy, and evaluate CRM processes and how it fits with 4africa's donor journey. Develop suitable procedures to support administrative, development, and change management activities.
Leverage data‐driven insights to advise on audience segmentation and personalized communications across digital channels.
Identify and manage contractors as needed, ideal candidate will have a network of potential contractors.
Evaluate and understand organizational business processes and requirements to recommend appropriate database solutions used and maintained by 4africa.
Implement solutions based on the department's business needs.
Analyze data and collaborate with other departments to develop reports, dashboards, and processes to support business operations.
Respond to and resolve database access, security, and performance issues.
Evaluate and test new products and software applications
Complete regular internal system audits; prepare and implement software upgrades
Train new users to help grow the Salesforce skill set across the organization
Other duties as assigned
Bachelor's degree or equivalent years of experience
Minimum two years of experience as a Salesforce System Administrator
Previous Salesforce implementation experience required including the integration of system such as
MailChimp, Zapier, Asana, Formidable, Taroworks, Classy, WordPress, etc
Salesforce Admin (ADM201 and ADX201C) certification required. Advanced Administrator Certification
(ADM211 or ADX211E) preferred
Proven ability to design and implement new processes and facilitate user adoption
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom dashboards, and other content of complexity
Strong knowledge of Salesforce best practices and functionality
Strong data management abilities
A documented history of successfully driving projects to completion
Strong faith and committed follower of Jesus Christ
Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
Creative and analytical thinker with strong problem‐solving skills
Must demonstrate the ability to communicate effectively at all levels of the organization
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, distill high‐ level information into details
Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes
Candidate should have experience and understanding of the unique data needs of nonprofits
Job Type: Full-time
Pay: $46,000.00 - $65,000.00 per year
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