Account Manager

Centivo is a new type of health plan administrator that allows self-funded employers and clinicians to join forces and deliver high quality, affordable healthcare to their employees. An alternative to traditional insurance carriers or third-party administrators, Centivo offers the technology, network, claims processing, customer support, and population health management to fully administer health benefits for all or a portion of an employee population.

The Centivo model emphasizes the partnership between individuals and their primary care team as the proper model to coordinate healthcare needs. Centivo’s clinical partners are dedicated to controlling costs and helping members navigate the healthcare system, aided by personalized patient/doctor matching tools. Members are rewarded for working with their primary care team and choosing high-value care, and are supported through a user-friendly app and their concierge. Employers get an ally that diligently roots out waste and is accountable to performance.

At Centivo, we never lose sight of the fact that we are dealing with healthcare, with emotions, with anxiety, with fear, and with lives. We treat your employees and their families with the same level of care that we would use to treat our own families.

In this position you will have the following responsibilities:

Centivo is looking for one or more Account Managers who will work with Centivo’s functional experts, 3rd party vendors and sales to support the ongoing delivery of Centivo health plan products and services to delight clients and their members and deliver on business objectives. As the Account Manager you will be the client relationship manager and primary point of contact for clients post-implementation and will be responsible for all levels of strategic and tactical support on behalf of Centivo to ensure high levels of satisfaction and retention.

Your responsibilities will include:
Ensuring a new client’s seamless transition from implementation to ongoing account management
Overseeing all aspects of the TPA/Health plan solution for portfolio clients – including (but not limited to) member engagement and customer service, claims processing, PBM, provider network arrangements, and employer analytics & reporting.
Interacting with brokers/consultants to oversee and resolve issues for portfolio clients and to grow client relationships within the client portfolio
Building and maintaining strong personal relationships across the client organization, including HR and Finance through formal and informal communication and engagement.
Preparing and delivering reports on Centivo performance and health and claims data & analytics to your clients
Identifying, tracking, and resolving issues raised by the client by coordinating resolution with Centivo team members and 3rd party partners
Collaborating on the enhancement of Centivo’s client implementation and account management methodologies and making recommendations for ongoing process improvement
Successfully growing client relationships in your portfolio through increased benefits participation, increased rates of selection by members, and expansion into additional geographic markets where applicable
Participating in sales meetings and contributing to the development of proposal and sales presentations as needed

5+ years of TPA/health insurance carrier experience
3+ years Account Management experience in employer-sponsored benefits
Advanced knowledge of Microsoft Office products (Excel, Power Point, Word)
Excellent oral and written communications; an ability to present information in a way that establishes rapport, persuades others, gains understanding.
Bachelor’s Degree or equivalent experience is required
Please mention that you come from SellForThem when applying for this job.

Posted 3 months ago

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