Entry Level Client Services Representative
ProCare Client Services is recruiting for a driven, self-motivated PBM Account Manager with experience in the PBM or Pharmacy industry to support Medicare or Commercial clients. This position will be part of a regional team of Account Managers to cultivate relationships with new clients as well as manage existing clients to maintain long-term relationships and meet department retention goals. The position will report to the Director of Client Services and be peer to Account Managers and seasoned Senior Account Managers. The position will require travel to collaborate with our clinical team to conduct Quarterly Business Reviews with clients, up to 5 times per year. Will consider candidates with pharmacy experience who are ready to learn and grow while using their critical thinking skills to be challenged every day.
Summary - (THIS IS NOT A REMOTE OR SALES POSITION)
The Account Manager is responsible for maintaining an effective and professional relationship with clients while positively representing ProCare. The Account Manager is responsible for client retention, renewal, and overall plan satisfaction. The Account Manager provides basic benefit consulting and training on an on going basis and facilitates the resolution of issues pertaining to the client. In addition, they ensure that all client deliverables are on time, accurate, and meet the needs of the client. The Account Manager will demonstrate excellent client services through resourcefulness with a high level of initiative.
Duties include but are not limited to:
Establish and maintain professional relationships with clients, which includes face-to-face meetings,effective written and telephone correspondence, good listening and comprehension skills.
Communicate daily and as scheduled with business leader so as to provide necessary, timely feedback and assessment of business relationships.
Work with sales and implementation teams to provide seamless transition to ProCare systems.
Assess, prioritize, and resolve client issues received by telephone, voicemail, e-mail, or in person.
Interview end user to collect information relating to various issues and lead user through troubleshooting techniques.
Identify, research, isolate, resolve, and follow up on all reported client issues.
Escalate more complex issues to management as appropriate.
Log and manage all open issues.
Document and retain all information pertaining to client’s program.
Bachelor's degree preferred
Ability to travel
Schedule 9:00pm – 6:00pm EST
Three years of Pharmacy Tech or PBM Account Management experience
Experience in Health Care or related field
Knowledge of PBM Industry helpful
Excellent organizational and time management skills
Excellent verbal and written communication skills
Effective presentation skills for face-to-face meetings
Advanced knowledge of Excel and other Microsoft Office applications
Ability to analyze,interpret and develop solutions effectively
Ability to working dependently within a fast-paced environment with quick turnarounds
Requires sitting, standing,walking, and occasional light lifting.
ProCare offers competitive pay and full-time benefits including medical, dental, vision, life, disability, and 401(k). All candidates must be able to pass a drug screen and criminal background check. ProCare is an equal opportunity employer. ProCare is a smoke-free and drug-free workplace. ProCare participates in E-Verify - all applicants must be legally eligible to work in the United States.
Due to the number of resumes we receive, we are unable to take phone calls regarding this position.
Please mention that you come from SellForThem when applying for this job.
Posted 3 months ago
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